Location and Contact Information
Open 24/7
Nadine L. Jay Bldg.
56 East Ave.
Austin, TX 78701
Take Capital Metro Transit Bus Route 17, 21, 22
P: 512-472-HELP (4357)
F: 512-703-1390
Crisisinfo@atcic.org

If this is a medical emergency, please dial 911.

The 24/7 Crisis Hotline (472-HELP) provides access to licensed counselors 24/7. Hotline callers receive immediate assessments, crisis intervention services if needed and referral to additional community resources. However, if the caller is in imminent danger, a staff member will contact 911.

Crisis Hotline clinicians offer support to anyone seeking help, working quickly to identify how they can best be served and linking them with the most appropriate psychiatric care. Callers are assessed for their individual needs in a caring and professional manner. ATCIC staff is committed to ensuring individuals receive the best care possible by matching needs with the skills and specialization of the most appropriate professional provider. Individuals may qualify for a number of different options provided by ATCIC or other community providers.

The Crisis Hotline is accredited by the American Association of Suicidology (AAS) and Psychiatric Emergency Services (PES) staff are trained in accordance with AAS standards.

Who is Eligible?

Travis County residents.