Location and Contact Information
Administrative Building
Office Hours:
Take
P: 512-440-4086
F: 512-445-7745
ombudsman@atcic.org
The provider complaint process gives providers an opportunity to express dissatisfaction with ATCIC's services or staff. The purpose of the complaint process is to achieve resolution of complaints and to facilitate provider satisfaction, pursuant to ATCIC regulations and policy.
A provider may complain about:
- Behavior/treatment by ATCIC representatives,
- Conflict resolution (communication/ relationship barriers), and/or
- Any other area of dissatisfaction
Provider Complaints Online Form
Click here to submit a complaint using a secure online form.
Provider Complaints Alternatives
You can also call 440-4086 or send your complaint by mail to:
Austin Travis County Integral Care
Ombudsman
P.O. Box 3548
Austin, TX 78764
