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Quick Poll

What are you most looking forward with the opening of the new integrated care facility?

What are you most looking forward with the opening of the new integrated care facility?

Primary healthcare and behavioral healthcare in one place
43% (20 votes)
Convenient location in southeast Austin
34% (16 votes)
Prevention and wellness services
21% (10 votes)
Total votes: 46

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Behavioral Health

Behavioral Health

Location and Contact Information 

Psychiatric and Counseling Services Building
Office Hours: 8 AM – 5 PM
1631 E. 2nd Street
Austin, Texas 78702 
Take Capital Metro Transit Bus Route 17
P: 512-472-HELP (4357)
BHSInfo@atcic.org

Integral Care provides an array of behavioral health services to adults diagnosed with schizophrenia, bipolar and major depressive disorders. These illnesses are typically persistent, severe and may be accompanied by a substance use disorder. Treatment at Integral Care is uniquely designed in collaboration with the individual, family and other support services in a caring and positive environment. Adult behavioral health services are available to all residents in Travis County who qualify.

 

Services

Behavioral Health pic 1

What to Expect

  1. Start by calling the 24/7 Hotline at 512-472-HELP (4357)
  2. When calling the hotline, you will be asked to schedule an appointment for an initial assessment to determine if you qualify for services within 14 days
  3. Your needs will be determined at this initial assessment, which is conducted by a licensed professional and takes 2-4 hours on average to complete
  4. You will also be required to complete a financial assessment
  5. You will receive an explanation of all available programs and services
  6. You will be assigned a Qualified Mental Health Professional (QMHP) to help with your services

 

Requirements

  • You must be seeking services
  • Have a legal guardian present if you are 17 years or younger
  • Have charts and information on previous mental health or relevant physical assessments if applicable
  • Provide proof of address (utility bill, Texas Identification)
  • Provide proof of insurance (Medicaid, Medicare, and/or Private)
  • Provide proof of income (tax returns, recent pay stubs, social security award letter)

 

What to Expect from your QMHP

  • Respect for individual choices
  • Notification of any changes in Level of Care
  • Coordination of services to assist you (not including transportation)
  • Returning phone calls within one business day

 

Complaints

If you are unsatisfied with any services at Integral Care, please voice your concerns – you have the right to be heard! An Integral Care representative will work with you and your service provider to resolve your complaint. First, speak with your service coordinator. If they are not able to address your concerns and/or you still have concerns, call:

Integral Care Consumer Rights Officer
512-440-4086

Behavioral Health Services
512-440-4080

Reconsiderations

If services you request are reduced, denied or terminated, you have the right to ask for a review of that decision. Your service coordinator can help your request a reconsideration review. Reconsideration requests can also be made through Integral Care’s Consumer Rights Officer at 512-440-4086.

An employee (not involved in the original decision to reduce, deny or terminate services) will review your request and provide you with a written notification of the decision.

Joint Comission