Psychiatric and Counseling Services Building
Office Hours: 8 AM – 5 PM
1631 E. 2nd Street
Austin, Texas 78702
Take Capital Metro Transit Bus Route 17
P: 512-472-HELP (4357)
Integral Care provides an array of behavioral health services to adults diagnosed with schizophrenia, bipolar and major depressive disorders. These illnesses are typically persistent, severe and may be accompanied by a substance use disorder. Treatment at Integral Care is uniquely designed in collaboration with the individual, family and other support services in a caring and positive environment. Adult behavioral health services are available to all residents in Travis County who qualify.
If you are unsatisfied with any services at Integral Care, please voice your concerns – you have the right to be heard! An Integral Care representative will work with you and your service provider to resolve your complaint. First, speak with your service coordinator. If they are not able to address your concerns and/or you still have concerns, call:
Integral Care Office of the Ombudsman
Behavioral Health Services
If services you request are reduced, denied or terminated, you have the right to ask for a review of that decision. Your service coordinator can help your request a reconsideration review. Reconsideration requests can also be made through Integral Care’s Ombudsman at 512-440-4086.
An employee (not involved in the original decision to reduce, deny or terminate services) will review your request and provide you with a written notification of the decision.