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Frequently Asked Questions

Frequently Asked Questions

How do I start receiving services?

Individuals start services by dialing 512-472-HELP (4357). Integral Care’s Single Point of Entry system ensures everyone access to the appropriate service for their needs. Preliminary questions will be asked as well as financial eligibility and what to bring to the initial appointment.

Does mental health treatment work?

  • YES, the best treatments for serious mental illnesses today are highly effective. Between 70 and 90 percent of individuals have a significant reduction of symptoms and improved quality of life with a combination of pharmacological and psychosocial treatments and supports.
  • For children and adolescents, research shows improved functioning and school performance, improved quality of life and reduction in violence and self-destructive behaviors.
  • Treatment also decreased recidivism rates for juveniles previously incarcerated in correction facilities.

What can I do if my insurance company is refusing to approve claims for mental health treatment?

If your insurance company is refusing to pay for treatment, there are a number of active steps you can take and options that may be available to you. There are several important things to keep in mind that may increase the likelihood that you will eventually succeed in getting treatment covered:

  • Know the facts;
  • Keep good records;
  • Be factual, thorough, and persistent;
  • Review your insurance policy to see what is covered and any steps you must take for treatment to be approved before starting treatment, if possible; and
  • Contact your insurance company to review what mental health services are covered and the policies that govern access to treatment.

Is there a place to learn more about my medications?

If you have questions or concerns about medication you are taking, it is always best to contact the prescribing clinician to discuss the specific issue.

What should I ask about the medications that are prescribed for me?

The U.S. Food and Drug Administration (FDA) recommends that you ask the following questions:

  • What is the name of the medication and what is it supposed to do?
  • How and when do I take it, and when do I stop taking it?
  • What foods, drinks or other medications should I avoid while taking this medication?
  • Is it safe to drink alcohol while on this medication?
  • What are the side effects, and what should I do if they occur?
  • Is a Patient Package Insert for the medication available?

How can I tell if my medication is working?

Some people get relief from their symptoms immediately, others after a few days or weeks; for others, it may take even longer. After a short time on the medication, it's important to share with your doctor or therapist how you are doing with the treatment. Together, you may need to find the right amount of medicine or combination of medicines. It's especially important to tell your doctor about any side effects you're having from the medication.

For written information, you can consult the following resources:

  • Anxiety Disorders Association of America
  • Attention Deficit Disorder Association
  • Children and Adults with Attention-Deficit/Hyperactivity Disorder
  • MayoClinic.com
  • NARSAD:The Mental Health Research Association (Downloadable booklet "Managing the Side Effects of Antipsychotic Medications" available once you log in or register)
  • National Alliance on Mental Illness
  • National Institute of Mental Health (NIMH's detailed booklet describes mental disorders and the medications for treating them — includes a comprehensive list of medications)
  • National Women's Health Resource Center (pdf; Medication chart near end of report)
  • Obsessive Compulsive Foundation (Medication information links in column on lower right side of page)
  • National Library of Medicine's Medline Plus
  • WebMDHealth

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