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Office Hours: 8 AM – 5 PM
North Lamar Professional Bldg.
5225 North Lamar Blvd.
Austin, Texas 78751
Take Capital Metro Transit Bus Route 1
Integral Care's Intellectual and Developmental Disabilities (IDD) service area provides services that help individuals and their families choose and access quality and cost-efficient services and supports. Through custom case management and service coordination, we work to best meet your unique needs and preferences. This is accomplished through an extensive network of private and public agencies in Austin and Travis County. Intellectual and Developmental Disabilities services are available to all residents in Travis County who qualify.
If you are unsatisfied with any services at Integral Care, please voice your concerns – you have the right to be heard! An Integral Care representative will work with you and your service provider to resolve your complaint. First, speak with your service coordinator. If they are not able to address your concerns and/or you still have concerns, call:
Integral Care Consumer Rights Officer
If services you request are reduced, denied or terminated, you have the right to ask for a review of that decision. Your service coordinator can help your request a reconsideration review. Reconsideration requests can also be made through Integral Care's Consumer Rights Officer at (512) 440-4086.
A staff person (not involved in the original decision to reduce, deny or terminate services) will review your request and provide you with a written notification of the decision.