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Psychiatric Crisis and Support Services

Psychiatric Crisis and Support Services

Location and Contact Information

Monday – Friday: 8 a.m. to 10 p.m.
Saturday and Sunday: 10 a.m. to 8 p.m.
56 East Ave., Nadine Jay Building
Austin, TX 78701 
Take Capital Metro Transit Bus Route 17, 21, 22 
24/7 Psychiatric Crisis Hotline: 512-472-HELP (4357)
Toll-Free: 844-398-8252
Fax: 512-703-1390
CrisisInfo@atcic.org

Psychiatric Crisis Services

Are you going through a difficult time or dealing with depression, relationship problems, thoughts of hurting yourself or someone else? If so, you can speak with a professional by calling Integral Care's 24/7 Crisis Hotline at 472-HELP (4357).

You can also chat live with a caring professional by clicking here or the red "Chat Now" button, to receive compassionate, non-judgmental listening and help exploring positive next steps and options. For more information and additional mental health resources, visit CrisisChat.org.

Chat Now

Integral Care offers an innovative array of psychiatric crisis services available around the clock. If you or someone you're concerned about needs assistance during a time of crisis, call the 24/7 Crisis Hotline at 512-472-HELP (4357) or come to the walk-in clinic at Psychiatric Emergency Services (PES) at 56 East Avenue. Dedicated professionals work closely with individuals and their families to resolve an immediate pyschiatric crisis while ensuring safety in a respectful, compassionate manner. A psychiatric crisis can include, but is not limited to:

  • Feeling that you’re at risk of hurting yourself or someone else
  • The sense that you can no longer cope with life
  • Feelings of severe or overwhelming anxiety or fear

Psychiatric Crisis services are available to all persons in Travis County.

 

Services

 

Complaints

If you are unsatisfied with any services at Integral Care, please voice your concerns – you have the right to be heard! An Integral Care representative will work with you and your service provider to resolve your complaint. First, speak with your service coordinator. If they are not able to address your concerns and/or you still have concerns, call:

Integral Care Consumer Rights Officer
(512) 440-4086

 

Reconsiderations

If services you request are reduced, denied or terminated, you have the right to ask for a review of that decision. Your service coordinator can help your request a reconsideration review. Reconsideration requests can also be made through Integral Care’s Consumer Rights Officer at (512) 440-4086.

 A staff person (not involved in the original decision to reduce, deny or terminate services) will review your request and provide you with a written notification of the decision.

Joint Comission